Brief Service Summary

JR Language is a multi-service translation company that helps bridge the communication gap between representatives of different languages. It started its operations in 2006, meaning that it has solid 14 years of experience. In addition, it covers more than 100 languages, from major to rarer types, but its focus is placed on Spanish and English in particular. We discovered that while JR Language positions itself as top online service, it has a fairly small number of reviews written by its clients. Even fewer have more than a few lines in them, which makes it difficult to evaluate the level of their authenticity.

To figure out how effective services are and if review of JR Language we came across is real, our quality assurance team has hired it for French—English certified translation. Our project had only five pages, and we were willing to pay more for urgent delivery. By evaluating each involved stage, we were able to make our conclusions.

Pricing Peculiarities

The good thing about JR Language is that it is very open about its prices. You won’t have to waste your time trying to search through the site and find how much you’ll have to pay. Everything is provided in the “Rates” section. The bad thing is, among other translation services, this one is extremely expensive. Its starting price for a page of certified translation is $58, which is higher than the market average. If you are in a rush like we pretended to be, price will increase by $20 per page. All in all, your translation will cost you a fortune, especially if your project is of medium or large size.

Speed of Delivery

Specialists of this translation company delivered everything right on time. Normally, they deliver 5 or fewer pages of content within 3 business days, but as our team mentioned before, you can use the ‘24 hour rush’ option. We paid more for urgency and they didn’t let us down, our certified project arrived when it should have.

Translation and Localization Accuracy

Unfortunately, we were pretty disappointed with the translation we got. It was obviously done in a rush, and it was difficult to say if it was completed by a human or a machine, at least in several places. There were many proofreading and even grammar issues, so to say we were taken aback is to say nothing. Sure, we asked for urgency, but we also paid good money for it, so we expected much better outcomes. In disbelief, we demanded a revision, and that’s when things got better. We got an apology and another expert took on our project. It was completed within two days, and this time, translation was accurate.

Degree of Customer Satisfaction

Despite all years of experience, company doesn’t have sufficient number of constant employees. While it claims to cooperate only with professionals, we have personally seen that it’s not the case. We don’t doubt that JR Language has some brilliant experts, and our second attempt with them was pretty successful, but mistakes clearly happen, and if you require urgent assistance, you might end up with clueless translators or with no one at all. That’s why overall, we weren’t very pleased. Yes, the final translation was good, but the first attempt was disastrous and we still got our project two days late if you count the delay caused by urgent revision.

Certification Services

JR Language offers certified services, and from what we saw, there is nothing wrong with them. It meets official standards and it can help you submit your documents to immigration or any other organization.

Final Evaluation

With our ambiguous experience, we give JR Language 3 stars. Communication was stable, the site was transparent about its policies, and the second translator was a true expert. At the same time, prices are very expensive. You can use the urgency package, but there is no guarantee of quality, so you might be disappointed and stressed, with nothing to submit by the deadline you were counting on. We suggest choosing among the best companies in translation industries. Based on our JR Language review, it is not a bad service, it has much to improve before it can meet all quality requirements.