Overview of Provided Services

Stepes is a rather unique firm that offers different kinds of online translation services.  It hasn’t been operating for a long time, but it has already launched several innovations that changed translation and localization industries. It offers peer-to-peer translation that allows clients and translators to cooperate through their mobiles with the help of Stepes app. It also has ordinary and more convenient types of translations, covering more than 100 languages and employing over a thousand of pre-approved professional linguists.

There are mixed Stepes review and feedback about this service, so we decided to test it ourselves. First, we studied all available opinions of Stepes’ clients. Then we asked the firm for financial document localization, choosing English—Greek languages combination. It let us make comprehensive conclusions about the quality of services this translation company provides.

Pricing Principles

Stepes has great and intuitive website where each section carries a helpful title. There is one labeled “pricing”, it has all information you might need. The prices start at $0.09, which is below the market average. So, when ordering services from Stepes, you won’t risk going bankrupt, which is always an advantage. Of course, if you require more urgent assistance or are interested in professional technical package, the price will be higher, but since company’s policies are published openly, you’ll be able to quickly calculate how much you’ll have to pay and make a decision based on this sum.

Speed of Delivery

Translation services offered by Stepes differ in terms of deadlines. Among the urgent types, you can order online, mobile, on-demand, as well as continuous translation. We settled on a common kind, giving our expert two weeks to complete our financial project. By the end of this term, we received it, so Stepes didn’t let us down in this regard. Considering its specialty in instant translations, it’s not surprising. The people it hires obviously know how to cope with urgent deadlines, so they have no problem with adapting to the needs of their clients.

Quality of Translation

Translation quality left us with mixed opinion, despite good review of Stepes on their website. On the one hand, it was definitely made by a human, with no trace of machine work evident. On the other, there were some editing and proofreading issues that needed additional polishing. We don’t have many complaints in terms of grammar and structure, but some word choices were wrong, making the text sound funny. Most importantly, we weren’t pleased with localization aspect. Financial concepts within our project weren’t adapted properly, so they sounded more English than Greek. Since we paid for localization, not a mere translation, we weren’t happy. When we pointed it out, our expert apologized and offered to revise the document. We agreed, and result of the second attempt turned out to be much more satisfying.

Customer Satisfaction Evaluation

After all our interactions with Stepes’ representatives, we decided that our impression is more positive than negative. Everyone communicated politely and quickly. The deadline was maintained throughout the first translation and revision both, meaning that the firm is reliable. While the document had some flaws and didn’t correspond to the top standards we expected, its quality was still acceptable. More than that, when the translator revised it, the quality increased, which improved our opinion. So, our experience with Stepes was relatively pleasing.    

Option of Certified Translation Services

Stepes has an option of certified translations as well as localization, which is another advantage. It means that if you need an official confirmation of quality that would be accepted by such agencies as immigration and citizenship centers, Stepes will be able to help you out.

Conclusive Rating

Based on all mentioned facts, including identified drawbacks and advantages, we give Stepes 4 stars out of 5. This service might not be the best in the industry, but it’s precise, cheap, loyal to its customers, and it offers many useful types of translations that you might not find elsewhere, such as mobile and on-demand ones. If our experience resonates with you and you are interested in some specific services, you can try using Stepes. If 4 stars aren’t enough to convince you and alleviate your worries, try searching for other top-rated firms on our site.