Service Overview

Universal translation Services has had offices in the U.S. and Europe for 15 years. It offers translation services for all business sectors, for personal needs, and any type of document or text, as well as audio and video files. The websites states that it uses 100% human translation, and all projects are proofread by a second translator once finished. Translation languages number 130, with approximately 560 combinations. We have rated it #9 out of our top 10 services.

Pricing

There are three pricing guidelines for customers. If a document is under 200 words, there is a flat price of $20. Beyond that, the cost is $0.12 per word. We ordered a piece of writing that was 726 words and paid $87.12. Audio and video files are priced by the hour, and customers expressed satisfaction with pricing on these. Based upon pricing in the industry, Universal-translation-services.com is right in the average range. Thus, has a rating of 5 in that category.

Speed

The company guarantees 2500 words a day for any type of translation, although it encourages customers who need a faster rate of speed to contact them and discuss the urgency deadline. 2500 words is a low rate of speed when compared to many other services. Even those that provide a human translation with a backup proofreader, as this company does. For this reason, it merits a 10 in that category.

Accuracy

We were surprised to find that so many customers have complained about the accuracy of their finished products from Universal Translation, especially because the company boasts a proofreader for every product. The product we ordered, one that was not highly technical, contained a few errors in word usage and phrasing – minor, but concerning. Based on customer reviews and our experience, the accuracy rating is a 10.

Customer Satisfaction

Even given the issues with accuracy, overall customers are satisfied with the professionalism and responsiveness of Universal Translation. This was especially true for those who ordered audio and video translations and software localization. Add to that our satisfaction with the product we received and the rating in this category is 5 – right in the middle.

Certified Translation Services

When certification is required, Universal Translation does a good job. Customers state that they are able to get official statements from the translators and notarization as necessary for any legal documents they have ordered. And, if hard copies are required, the company will send them via express mail, for an extra fee. Based on customer comments, we have given a 4 rating in this category.

Conclusion

Universal Translation appears to do an overall good job with translations and is certainly responsive to its customers. A large number of languages and combinations is also a plus. Many customers stated that they were loyal clients, and that speaks to a good experience with the company. Even with issues of some accuracy and speed, the overall scoring has placed this company in the 9th position of our top 10.