Universal-Translation-Services.com
Rankings
By Price
By Customer Satisfaction
By Certified Translation
By Translation Accuracy
By Delivery Speed
$0.17
Universal-Translation-Services.com Overview
Universal translation Services has had offices in the U.S. and Europe for 15 years. This means that you can visit this translation service in Boston and make your order there. It offers services for all business sectors, for personal needs, and any type of document or text, as well as audio and video files. The websites states that it uses 100% human translation, and all projects are proofread by a second translator once finished. Translation languages number 130, with approximately 560 combinations. We have rated it #2 out of our top 10 list of translation companies.
Pricing
There are three pricing guidelines for customers. If a document is under 200 words, there is a flat price of $20. Beyond that, the cost is $0.12 per word. We ordered a piece of writing that was 726 words and paid $87.12. Audio and video files are priced by the hour, and customers expressed satisfaction with pricing on these. Based upon translation costs in the industry, Universal-translation-services.com is right in the average range. Thus, has a rating of 5 in that category.
Speed
The company guarantees 2500 words a day for any type of translation, although it encourages customers who need a faster rate of speed to contact them and discuss the urgency deadline. 2500 words is a low rate of speed when compared to many other services. Even those that provide a human translation with a backup proofreader, as this company does. For this reason, it merits a 5 in that category.
Accuracy
We were surprised to find that so many customers have complained about the accuracy of their finished products from Universal Translation, especially because the company boasts a proofreader for every product. The product we ordered, one that was not highly technical translation, contained a few errors in word usage and phrasing – minor, but concerning. Based on customer reviews and our experience, the accuracy rating is a 5.
Customer Satisfaction
Even given the issues with accuracy, overall customers are satisfied with the professionalism and responsiveness of Universal Translation. This was especially true for those who ordered audio and video translations and software localization service. Add to that our satisfaction with the product we received and the rating in this category is 5 – right in the middle.
Certified Translation Services
When certification is required, Universal Translation does a good job. Customers state that they are able to get official statements from the translators and notarization as necessary for any legal documents they have ordered. And, if hard copies are required, the company will send them via express mail, for an extra fee. Based on customer comments, we have given a 4 rating in this category.
Conclusion
Universal Translation appears to do an overall good job with translations and is certainly responsive to its customers. A large number of languages and combinations is also a plus. Many customers stated that they were loyal clients, and that speaks to a good experience with the company. Even with issues of some accuracy and speed, the overall scoring has placed this good translation website is in the 3rd position of our top 10 services.
User Reviews
My experience with this translation service was less than satisfactory. Unfortunately, there were significant delays in receiving my documents, which took more than two days to arrive. However, my main concern lies with the quality of the translation itself. It felt like the essence of the original content was lost, and the end result did not meet my expectations. Additionally, I found the fee charged for the service to be quite high. While I appreciate their efforts, I believe there is room for improvement in terms of timeliness, translation quality, and pricing.
I was in a hurry to get my documents translated so I could travel abroad for work. I chose this service based on their promise of fast turnaround time. However, my experience with them was very disappointing. The customer service was unfriendly and unresponsive to my queries, so it was difficult for me to get any information about my order. The translation itself was poorly done, with numerous errors and inconsistencies. This caused me a lot of stress and inconvenience...
How could they do translations like that I don't understand.... There were many mistakes and inconsistencies in my translation and customer support was not responsive and not helpful. I would not recommend this service to anyone.
When I checked the original and the translated text I saw that one paragraph had just disappeared somewhere, they decided not to translate it... thought I wouldn't notice....
For some reason some phrases from the original were omitted... it's not a perfect translation... not perfect...
