Gengo.com General Service Overview

Gengo is a large online translation company that provides wide services’ range including apps or web localization services. Focus on business-related spheres including marketing and technology industries along with more than 70 available languages (in particular French, translation to Japanese, Arabic, professional Chinese translation services) make this service highly competitive. We base our conclusion on various factors that include not only other client’s feedback but our own experience as well. Our final impression was very positive and we can treat Gengo as one of decent options for high-quality translation.

Offered Price Strategy

Several pricing options depending on quality level distinguish Gengo from other online translation companies as we consider charging the same price for both complex app localization and simple text translation very unfair. Given that there are four levels with their own corresponding prices including additional services such as proofreader’s review, we were satisfied with this aspect in general. Prices indeed correlate with delivered work’s quality. We found this reasonable and appropriate. Everybody could find sufficient service here to complete any specific task.

Delivery Timeframe

We appreciated not only quality of delivered work but also timely delivery. This service maintains a good balance between an error-free translation that avoids machine translation and fast delivery. We would not recommend Gengo for urgent tasks but for those customers who need the best possible quality and can afford to wait for expert proofreader’s validation of translation, Gengo becomes a very good option to consider.

Accuracy of Work

Translation that transmits all details from the source text into localized one is the primary requirement for every client. Simple machine translation can be sufficient for understanding but official documents or important texts require careful work done by professional(s). That is why we completed review of Gengo based on specifically ordered localized text and other customers’ reviews. We can say that recommendation to use this website is the cumulative idea about quality and accuracy of Gengo’s work. Even if machine translation is used in some cases, the entire text is carefully reviewed by translator or even two experts independently from each other if such an option was ordered.

Feedback from Other People

Gengo review allows considering this company as one of top translation agencies in the industry given that there are many reputable companies and almost 50 large businesses that cooperated with Gengo. Multiple opportunities for obtaining real feedback exist and the majority of them report positive cooperation experience in terms of translations’ quality. The same applies to other aspects of cooperation such as communication with support team and problem-solving.

Certifications’ Availability

This translation company claims that thousands of employed certified translators specialize in various industries. They also have office in New York, so customers can order certified translation services in NYC. We ordered Advanced level work and our expert indeed had proven certification and specialized education. The same applies to Gengo business level since appropriate translation and proofreading in that sphere is impossible without possessing true proficiency. As for Standard level when customers order basic texts, we cannot be sure that all translators who passed that level’s test actually possess an appropriate certification, which was reported by several other customers. That is why we recommend choosing higher levels while ordering to ensure expected quality delivery.

Final Thoughts

Our review resulted in a more than satisfactory confidence level in service’s work. We can definitely recommend placing order choosing Advanced level or even Business level along with some additional accurate translation services such as parallel proofreading by another expert. We cannot recommend Standard level for complex and important documents’ adaptation but it can be used for less important documents. We approve human translation applications on all levels, flexibility of prices that make service affordable for any customer, and overall service quality that was confirmed by many other business partners as general customer satisfaction rate is higher than 90%.