Summary of One Planet Translation Services

One Planet corporation is a large agency with over 3300 translators, editors, and interpreters, along with a solid project management and sales staff. It has on-site offices in Europe and China. But, its client base is worldwide, having been built over a number of years. The company website is simple and direct. It provides information about the types of services offered (translation, interpretation, website localization, app localization services) the project management processes and costs. One-Planet.net agency has received the 3rd place rating in our listing of the top 5 translation services, for reasons listed below.

Pricing

One Planet translation has a codified pricing system. It is based upon the level of translation quality a business or individual requires. There are three levels of pricing:

1. Good entails a machine translation with a human editor;
2. Better entails a human translator with no editing;
3. Best entails human translation, followed by human editing and proofreading.

Pricing ranges from $0.06 - $0.12 per word, although costs may go beyond $0.12 for more complex projects and languages (such as Chinese, Russian, Arabic translation services). Based on industry averages, pricing is quite reasonable. And, has earned the agency a 3 in our rating system.

Speed

While the website does not speak to speed, we have been able to study One Planet translation reviews of a number of customers.

Those who opt for the “good” level state that they receive their product within their deadline parameters. Yet, some who take the human translation and editing options have stated that their projects have been delayed in delivery. Based upon this and our own experience with an order, which arrived several hours beyond our deadline, the rating in this category is a 7.

Accuracy

Customers of OnePlanet.net seem to be generally pleased with the accuracy of the products they receive. In a few instances, they reported some minor incorrect word or phrase usage, something that we found as well. Because these errors were quite minor, we have provided a rating of 3 in this category.

Customer Satisfaction

Loyal customers express a high level of satisfaction with the products and services they receive. They speak to rapid and responsive customer service as well as the ability to discuss projects with their assigned translators throughout the process. We found customer service to be excellent as well. Our translator was both friendly and accommodating, keeping us informed of progress. The rating we have assigned in this category is 1.

Certified Translation Services at One Planet

The agency does not speak to certifications per se. However, through customer reviews, we have determined that the agency does supply notarized statements from translators attesting to the accuracy of the completed work. And, when required, notarization of specific documents is provided, with hard copies delivered to customers via mail or express delivery.

Conclusion

Strengths of One-Planet include: high quality, easily understood and differentiated pricing systems and the obvious focus on customer service. Speed of delivery is the only area in which the agency might focus improved effort. Overall, our rating place this agency high on our list of top 5.