PoliLingua Review - From Accuracy to Translation Approach

As our experts have started with this PoliLingua review, we mostly knew what to expect since this linguistic company has often appeared on our radar in the past. They offer a plethora of different language services that range from general document translation, transcription, multilingual voice-overs to interpretation over the telephone, subtitling, and transcreation. Our experts were happy to give this company an extensive analysis to determine its accuracy, affordability, and reliability. This service offers phone numbers both in the United States and the UK, yet their offices are registered in New York City, London, Paris, Madrid, Berlin, Milan, and Chisinau (Republic of Moldova). The addresses and registration add to their reliability but it is the final quality that matters. Nevertheless, it was good to see something positive for a change regarding being legal and a registered company, which isn't always the case with translation services

Reading through PoliLingua reviews online, our experts have noticed both positive and negative feedback. It mostly included complaints about their advertising approach and slow-to-respond translators. Testimonials from the company’s content customers are not informational and provide little insight concerning what has been excellent. It’s one of the reasons why our experts always start with an exclusive evaluation to determine final quality as unbiased, trained linguists. It helps us provide you only with the best and safe language services

Pricing

Unlike many translation services that our experts have encountered before, PoliLingua charges $0.15 per word, which is way more than average. Considering that it stands for their “professional” package with quality check, it is also not their best offering. They also provide basic translation assistance, which is $0.09 per word and has machine translation, which would not be more than Google Translate’s offering. The customer support has told our experts that this method will include only light human editing and they cannot recommend it. The pricing scheme also lists “premium” package, which starts at $0.21 per word. It’s overly expensive but includes additional editing. For our review of PoliLingua we have chosen company’s “professional” package. Our 700-word project in German has resulted in $105, which is unacceptable if one considers that we didn’t receive professional editing or proofreading

There were no discounts or special campaigns at the time of our Polilingua review. Asking customer support about first-time user conditions or additional payments for editing resulted in their recommendation to choose their premium package. It has left a negative impression, as it is not how supposedly the best online translation services must function, considering that this service has been in business since 2002

Speed

Based on our order’s deadline and several positive Poli Lingua reviews online, this service is mostly accurate with their delivery times. Our document has been finished on time but it did not help much since it contained numerous mistakes and lacked editing. Regarding formatting style, it has been ignored and asking to revise provided header has been misunderstood. Our experts could not achieve success with asking for help, which is odd for a service of this level. While they maintain most speed issues, it is achieved with the help of machine translation, which has been used all the way through our finished file. As they claim that only their “basic” option includes AI-based work, it seems to be at least 60% when one chooses “professional” Poli Lingua package. It poses a serious risk in those cases when one chooses website localization services where cultural or social points with relevant slang expressions must be considered. It must be noted that website localization is listed among available options but it wasn’t possible to request it at the time of our PoliLingua review since required translators were unavailable

Accuracy

Here is where most problems might be encountered since PoliLingua offers many industry choices but limits communication with their specialists. It makes it rather challenging to get one’s message across to service’s customer support. Asking PoliLingua is it reliable is easy to answer because they are using machine translation, which contains mistakes, stylistic omissions, and formatting flaws. Although our task has been delivered without delays, it lacked editing. Requesting several revisions didn’t help because an expert that was assigned for our task could not understand the issue. Numerous online reviews also mention grammar mistakes and poor English even though they asked for native translators by contacting their U.S. branch. Turning to translation services NYC, one can see that most language services listed provide information about their writers, which is, sadly, not the case here. Some testimonials online claim that this company hires experts from all over the world who are freelancers but our experts could not find enough data to prove this claim

PoliLingua Reviews Customer Satisfaction

This service can be placed somewhere in the middle because of their timely delivery but true challenge lies in people’s ability to identify quality. For example, someone looking for the best Spanish translation company may receive their business contract paper on time, yet only native Spanish speakers will be able to see how well certain linguists have coped with a particular request. As our experts looked through delivered paper, machine translation issues have been spotted right away along with accuracy issues like word repetitions and lack of formatting. When we just started with our PoliLingua review, our specialists took time to explore available online feedback. Considering high prices, which is noted by all customers regardless of satisfaction, only their “premium” offering may change the situation in a positive way. Unfortunately, online reviews do not mention what option they have chosen, which makes it impossible to discuss anticipated changes. Our experts also noted the difficulty of finding available specialists as we have tried more than one subject for translation purposes

Certified Translation Services

PoliLingua has certified translation services that include medical, financial, or technical industries like engineering or automotive industry. Clicking on medical translations section, it is stated clearly that translators implement computer assistance for linguistic purposes that include Poedit, Trados, AlchemyCatalysts, and other CAT tools. While it is not an indication of bad work per se, it also means that your medical translation will not be all human-assisted work, which can be a serious issue and is not exactly how certified linguists operate. Our specialists have asked for certified services information but their customer support replied that such data is only provided if we have a legal claim concerning poor quality or certification of an assigned translator

Studying PoliLingua website, our experts discovered that they once belonged to an Accredited Membership of Association of the Translation Companies. It was valid from 1st January 2020 to 31st December 2020. For some reason, there is no further information about current situation but it is an only indication of their certification and quality

PoliLingua Review Cons and Pros

We can only give this service 3 stars out of 5 because they have both pros and cons, namely good delivery times and a wide range of services, yet incredibly high prices and grammar issues

• Pros

PoliLingua has no delays regarding meeting specified deadlines or accepting urgent orders. They have a good website that lists available services and offers examples of possible translations. They offer three quality options that explain what to expect. Local branch offices all over the world and phone contacts in the United States and the UK show that one deals with a legit language service

• Cons

The prices at Polilingua.com are quite high even for their simplest AI-based solution. Choosing them for accurate translation is not recommended since only “premium” option might not include non-human linguistic assistance. We cannot suggest this service for serious purposes or website localization because no human translation has been used for our order, which contained major grammar and style mistakes. It is also reflected well in many PoliLingua reviews online