ProTranslate Review

ProTranslating boasts an impressive 5,000 translators on staff and 200 languages available. A ProTranslating review showed that it’s based in Coral Gables, Miami, Los Angeles, Minneapolis, Atlanta, Cambridge, Montreal, and Beijing. This service provides many translation options: they can localize, do consecutive and simultaneous interpreting, or edit multimedia. 

This service works with different industries, such as financial, technical, engineering, immigration documents, etc. A company is already 47 years in business which is a massive number. Pro Translation is an experienced, but modern and diverse company. Still, this service has rather mixed reviews, but most of them are positive, so our review team was interested in reviewing it. Our readers were also interested in ProTranslating, so here is our review.

Pricing Policies

To begin with, our review team has tried to find prices on a website, but they couldn’t. This company prefers not to show the real cost of translation. In our experience, this usually means that a company has a rather pricey service. They also know that not all customers of ProTranslating Inc. would wait for a price quote or even bother asking. So, it’s not the strongest side of company. Based on reviews, customers can refuse to order from this company when they get a price quote, so it is too expensive for many.

To find out prices, our experts asked for a price quote. It arrived much later than expected. So we got our quote much later and found out that our English to Spanish document translation would cost $0.18 per word. ProTranslating states that it has 24/7 support, but when we entered a website, support was offline. Overall, prices are much more expensive than the marketing average. This is fine for a very wealthy company, but if you mind your budget, you might find this service overpriced. There are other less expensive sites with good service quality.

Speed of Delivery

Customers highly praise this company’s delivery speed. All customers mention quick service, even if a review is mostly negative. Many say that complete translation came in a day, which is excellent. Often, people make orders at the last minute, and this company can complete short deadlines. ProTranslating is a fast translation service that can perform urgent orders. They are great if you are in a rush. This often happens when you hurry to submit documents to the embassy or have urgent business contracts. Still, review experts found several reviews that stated the slow delivery.

In fact, customers even questioned if this company is legit because the files came late and had machine translation. As there were several reviews, we were hesitant to see for ourselves. Still, our order from ProTranslating.com came on time - actually, it came within 24h. We think this is a great result if you are searching for fast service. If you need urgent documents, ProTranslating might be a choice for you because they don’t charge extra money for the rush option.

Accuracy

Most customers mention having good experience with ProTranslate. This company has several returning clients, based on ProTranslate reviews. It is a good sign. Still, some customers mention that they got “Google Translate”-like texts, implying that they got poor-quality machine translation. Also, many mention that the final document was hard to read and had many grammatical and language errors. That is disappointing, considering that price is high. Users also say that documents came with several sentences omitted, but support quickly fixed that. Overall, quality of Pro Translating is very inconsistent. It was confusing, and placing an order was the only way to find out the truth.

Our order also has signs of machine translation. This company offers three kinds of service, which is machine-generated text, plain translation, and transcreation. Our review translation experts chose the translation option, but it seems that we got machine text. A human would not make some mechanical mistakes that we found in our ProTranslating.com reviews. For example, there were numerous semantic mistakes that the native wouldn't make. Also, there were syntactic and grammatical errors that distorted the meaning of a text. This text was not ready for further use, so we do not think this is the right company to order documents.

Customer Satisfaction

ProTranslating review from several customers mentions very good experience with this company’s support. Users say that interaction was professional. Also, we found that the support team is helpful and gets everything double-checked before you make the order. Our review team thinks this is the right way to help customers. Also, the follow-up is exemplary, as many customers had very positive reviews about support staff.

On the negative side, some customers mention annoying emails and calls that continued to come after the order at ProTranslation. Even after they told the manager to stop it, spam continued, so we think it is unprofessional.

As for our experience with support, it wasn’t good. They weren’t helpful when we asked to revise our machine-generated text with mistakes. They just deleted our conversation and left the chat, so we had zero chance to get our money back or obtain a good text. It is very unprofessional from ProTranslate and we now understand why their support has negative feedback. We hope that service improves as soon as possible.

Certified Services at ProTranslating

ProTranslating does provide certified documents. Many customers mention ordering legal documents with this service. ProTranslating can handle both legal documents and app localization service if you choose. For example, they mention rental agreements, certified translation of a loan, accreditation letters, and certificates with stamps. It seems that ProTranslating can deal with certified documents very well. Plus, we saw that customers often order certified services.

However, ProTranslate employees often fail certification from the first attempt. Initial documents often come with mistakes. However, when customers state something is wrong, specialists of ProTranslating redo the text to make it correct. This is a great policy of ProTranslating, but some support members seem to ignore it.

ProTranslating Reviews Conclusion

At the first sign, ProTranslating looks like a legit company with great accuracy, many offices, and a solid background. They have many languages to choose from and support plenty of industries. They radiate trust and experience. Still, at a closer look, this company isn’t as professional as it seems. You cannot find a qualified and accurate Japanese translator or Russian language specialist there. Our review team was disappointed with follow-up and accuracy at ProTranslating.

As for our order, support members didn’t want to help when we needed them. The accuracy was low, as we received poor quality machine-generated text. We think this is unacceptable for company because customers cannot use such texts and need to seek help somewhere else. Based on customer reviews, we aren’t the only ones who experienced these problems. Some customers had positive experience with Pro Translating, but our review experts wouldn’t recommend using their help as you might waste your time and money.